High School students who need technical assistance with their Chromebook are to report to the High School Library Media Center between the hours of 7:30 am and 11:30 am with their Chromebook. During these hours there will be a Technology Support Staff (TSS) in the Technology Office in the Library with the exception of Thursdays. On Thursdays, the hours are 7:30 am to 10:00 am.
Repair Process:
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The TSS will examine the Chromebook and log a WebHelp Desk ticket to document the issue.
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If possible, the TSS will try to resolve the issue on the same day. If it cannot be resolved, the student will be provided a loaner Chromebook.
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When the Chromebook repair is completed, students will be notified using their school email (mynrsd.com).
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Students are expected to check their email on a daily basis when their Chromebook has been turned in for repair.
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To ensure that loaners are tracked and returned, they will be disabled after two days of the student being notified the repair is ready to be picked up. Students must bring the loaner back in order to receive the repaired Chromebook.
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Any malicious damage to Chromebooks will be documented and parents / guardians will be responsible for the cost of repairs or replacement as stated in the Procedures and Guidelines for 1:1 Chromebook Use: A Resource for Students and Parents/Guardians. In these cases, a loaner Chromebook will not be provided until payments are received.